Shipping policy

🚲 Shipping Policy

🚚 Shipping & Delivery

We offer free shipping on all e-bike orders to most EU mainland countries.
All orders are shipped from an EU warehouse closest to your delivery address, depending on stock availability.

📦 Processing Time

🕒 Orders for in-stock items are usually processed within 2–3 business days.
📧 Tracking information will be emailed to you as soon as your order has shipped.

🚛 Estimated Delivery Time

📍 Most EU countries: 4–7 business days after dispatch.
📌 Delivery times may vary slightly depending on your location, local carrier conditions, or seasonal demand.

🌍 Shipping Regions

✅ We currently ship to most EU mainland countries.
🚫 We do not ship to islands or remote regions (for example: Cyprus, Malta, Canary Islands, or similar).

🔎 Tracking Your Order

📧 Once your order has shipped, you will receive a tracking email.
🌐 You can also track your parcel anytime at:
https://sheng-milo.com/pages/track-order
or
https://www.17track.net/en

📩 Shipping Questions

For any shipping or delivery questions, please email us at
📧 support@sheng-milo.com — we are happy to help!